Unlock a driver's app
If something a driver's app tried to upload fails, the app locks and they cannot carry on. This page is where you find the code that gets them going again.
Where to find it: Fleets › your fleet › Overview › Settings › Unlock Code. You can also reach it from the fleet row's ⋮ menu, under Fleet › Delivery Plan Unlock Code. The screen is titled Delivery Plan Unlock Code.
What you need
The driver on the phone, so you can read the code to them.
Step 1: Find the driver
Type their name in Search Driver Name. Each row is one lock:
- Name – the driver
- Password – the code you read out
- Resolve – a green tick once the driver is back in; blank means still locked
- Create date – when the app locked
- Delivery plan – the run they were on
- Status – what failed
Step 2: Read the code to the driver
Give them the Password from their row. On the phone they type the four digits into the Route Locked screen and tap Unlock, then carry on with the same run.
What the driver sees
The driver's iPhone shows the Route Locked screen. From top to bottom, 1 to 3 in the image match the 3 items below:
- Four boxes – the driver types the 4-digit code you gave them here.
- Attempts remaining – a wrong code uses up an attempt; when none are left, the driver has to contact you again.
- Unlock – tap it once all four digits are in. This picture shows Unlock disabled. A return to the home screen is not shown.
Full details: for the driver's full unlock steps and what to do when it fails, read the Route Locked part of Complete a stop and route.
You do not create these codes. Sendit Go issues one when the app locks, and it appears here on its own. There is no button on this page that makes a code.
An empty list is good news – nobody on this fleet is locked.
This list shows Password and a blank Resolve cell. A green tick is not on this picture. The iPhone shows Route Locked, four boxes, You have 3 attempts remaining, and Unlock.