Skip to main content

Account waiting or blocked

After you submit registration – or if an active account has been suspended – the app shows different messages describing where you stand. This page walks you through each message: whether to wait, correct your details, or ask your fleet for help.

Where to find it: open SendItGo (app icon) after registration, or the home screen → Profile.

When you see "Profile Under Review"​

Your submitted details are waiting for review. Editing may be unavailable until the review finishes. If you need progress updates, contact your fleet.

  • Wait for your fleet or administrator to complete the review.
  • Keep using the same mobile number. Do not create another account.
  • If the status does not change within the period communicated by your fleet, contact the fleet administrator to follow up.

Sendit Go Carrier App｜iPhone Profile. The banner is Profile Under Review. Each section is tagged Under Review.

When registration details need correction​

On iPhone, if your registration requires changes, signing in opens Verification Update Required – a correction list showing the sections your fleet sent back.

On this step: Verification Update Required after you sign in.

Work through it in order:

  • Read the reason, and open each section that needs correction.
  • Update the requested details or documents. Tap Next to continue, and Done at the end of the section to return to the correction list.
  • Once every requested item is complete, tap Submit.
  • Verification in Progress is not on this picture. Do not treat that wording as the banner shown here.

When Profile shows "Action required" or "Rejected"​

For an account already using the app, profile corrections happen inside Profile, not on the registration correction list. These are two different entry points – do not confuse them.

On this step: App home screen → bottom Profile tab → the section flagged with a red dot or "Action required" marker.

  • Open the affected section in Profile, correct the requested details, and save.
  • Return to Profile and tap Submit for Review → Confirm.
  • Check that the section status changes to Under Review.
  • If sign-in shows only Amendment Required with no correction list, provide the exact message to your fleet administrator.

When the account is blocked​

If the app tells you the account has been blocked, contact your fleet administrator or dispatcher with:

  • The mobile number you registered with.
  • The exact message on screen.

Reinstalling the app or repeatedly requesting verification codes does not reactivate the account, so please don't keep trying.

Common issue: reopening the app still doesn't let you continue​

Work through this self-check first – it usually saves a call to your fleet:

  • Use your original registered mobile number and keep a stable connection.
  • Read the status and reason on screen. The registration-review screen is separate from the signed-in Profile.
  • Complete every section requested on the registration amendment list before tapping its Submit. Profile updates use Submit for Review → Confirm instead.
  • If only a rejection, closure, or blocked message appears with no correction entry, contact your fleet instead of repeatedly creating another account.
You'll know it worked when

An approved account opens Home directly. A corrected section returns to Under Review after you submit it.

Next steps​