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Remove an order from a route

If an order cannot be delivered, check with your dispatcher before removing it from the route. These pictures are Android, and the steps match those screens.

Where to find it: Home › route card › Edit › expand the stop › the rubbish-bin button beside the order.

Park safely before editing the route. Route editing is available when pending work remains and Edit is shown; completed orders have no removal button. If Edit or the rubbish-bin button is missing, contact dispatch to check whether the route can be changed.

Already on Scan? Use the Scan-page Delete Order and Undo instructions. The route-editing steps below use a separate save and confirmation flow.

Editing from Android navigation

When editing from Android navigation, Edit Route asks you to park safely. After parking, tap Start Editing to continue, or Cancel to stay out of edit mode. This prompt belongs to the navigation entry; the route-detail steps below begin with Edit.

Step 1: Open route editing​

On Home, tap the route card you need to change to enter route details.

  1. Edit: Tap Edit at the top right to enter editing mode. Cancel and Save Changes appear at the bottom.

Sendit Go Carrier App｜Android route details with Edit at the top right; 1 is the Edit button

Step 2: Select the order to remove​

In editing mode, expand the stop containing the order and mark the target order for removal.

Tap the rubbish bin beside the order​

  1. Rubbish-bin button: Under Route Stops, expand the stop containing the order, check the order number, and tap the red rubbish-bin button beside that order.

Sendit Go Carrier App｜Android expanded stop; 1 is the red rubbish-bin button beside order DEMO-1001

Tap Delete in the confirmation dialog​

  1. Delete: In the confirmation dialog, tap Delete to mark the order for removal. Tap Back to keep the order.

Sendit Go Carrier App｜Android order cancellation confirmation; 1 is the Delete button

Put the order back if you marked the wrong one​

The order now says REMOVED. It is not saved yet.

On the screenshot, 1 is the arrow next to REMOVED.

  • Tap that arrow to put the order back.
  • When the list is right, tap Save Changes.

Sendit Go Carrier App｜Android pending removal showing REMOVED; 1 is the undo arrow

Step 3: Save and confirm removal​

Review the order list in the final confirmation dialog and submit your changes.

  1. Confirm Removal: The dialog lists the order numbers. This sample did not tap Confirm Removal, so leaving edit mode was not shown. Cancel returns to editing.

This sample stops on the Confirm Removal dialog. The screen after that confirm is not shown. Go! or Continue is how you leave once editing has closed. Saving changes does not start navigation.

Sendit Go Carrier App｜Android Confirm Removal dialog; 1 is the Confirm Removal button

Cancel before saving

Tap Cancel at the bottom of the editing screen to discard unsaved changes. After saving, contact dispatch if the delivery needs to be restored.

Changing stop order and editing restrictions
  • Connection required for stop reordering: Updating the stop order requires a connection. If the app reports that orders were removed but the route order was not updated, reconnect and check the stop order. The removal message alone does not confirm that every route change was saved. If saving fails, keep the app data and follow the retry prompt; if the problem continues, notify dispatch.
  • Editing restrictions: A fleet lock may hide Edit. Orders that cannot be removed do not offer the bin action.
  • After Save Changes, that arrow cannot put the order back. Ask dispatch if it still needs to be delivered.
You'll know it worked when

This sample did not tap Delete or Confirm Removal. Leaving edit mode, and a removal result, were not shown.

Next steps​