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Arrive and scan packages

iPhone and Android use the same arrival and package-confirmation flow.

Where to find it: active route › current stop › You have arrived!.

You'll know it worked when

Every required package is confirmed and the app shows the next task, such as taking a delivery photo or providing proof.

  1. Follow navigation to the stop and confirm arrival. If you have reached the stop but the app has not registered your arrival, use force arrival.
  2. Review the orders shown on You have arrived!.
  3. Tap Start Scanning when package confirmation is required. If this stop does not require a scan, tap Continue.

Tap Start Scanning on the iPhone arrival screen

The Android arrival screen presents the same order check and action:

Arrival screen with Start Scanning on Android

  1. Scan each barcode with the camera.

Android Scan screen with a package barcode in the camera preview

  1. If a barcode cannot be scanned, tap Manual and enter the package code in Code. On iPhone, tap the paper-plane icon beside the field or the keyboard’s Done key to submit it.

Tap Manual on the Android scan screen when the camera cannot read a barcode

Enter the package code in the highlighted field

  1. If the quantity dialog appears, use the plus and minus buttons to set the confirmed quantity, then tap Confirm. Continue until all required packages at this stop have been handled.

Confirm the package quantity before continuing

If a package is missing, damaged, or incorrect, do not mark it as successfully scanned. Open the package-row menu, tap Report Exceptions, then follow the Report Exceptions choices for that stop.

Next steps​