View and Manage a Driver
Open a driver on the fleet. Check their documents, allow or lock Reorder Stops, or deactivate or delete the account.
Where to find it: Fleets › your fleet › Drivers.
Step 1: Open the list
Open the fleet, then the Drivers tab. Filters across the top are Active, Inactive, Onboarding and Profile Edits. The table lists people on the fleet, with a Warehouse column for where each one is based. Stop Reordering is a column on the same row. Compliance Status sits beside it when your role holds View Driver Application.
Step 2: Open the record
Click a driver. The left side is their profile. The tabs on the right are Licences, Vehicle, REGO & Insurance and Timeline Logs, each with a count.
Step 3: Allow or lock Reorder Stops
On the Drivers list, the Stop Reordering column reads Allowed or Locked. Open the row's ⋮ menu.
- Allowed – the action is Lock Stop Reordering.
- Locked – the action is Allow Stop Reordering.
The other items on that menu, for an active driver, are Route, Deactivate and Delete Driver Account.
The row menu in this picture shows Allow Stop Reordering. This sample did not choose it, so Stop Reordering setting saved. is not on this picture.
On a driver record whose Stop Reordering is Allowed, Driver actions includes Lock Stop Reordering, next to Route and Delete Driver Account. The record does not show a switch for this setting.
The column info text says that, when allowed, the driver can change stop order in the driver APP, and that reordering by dispatchers is not affected. [DRIVER APP EFFECT REQUIRES VERIFICATION]
Step 4: Check documents are in date
Compliance Status tells you whether a driver's documents have run out. A cell reads Compliant, Expiring Soon, Expired – the last two carry a count, like 3 Expired – or No documents when nothing on file has an expiry date.
Rest the pointer on a badge to see Document compliance – every document with a date, so you know which one to chase.
The funnel beside the column heading narrows the table. Show takes All Documents or Expired Only; Limit to document takes Licence, Rego or Insurance.
Step 5: Deactivate a driver
On the row's ⋮, click Deactivate. This picture's dialog is Fleet Driver Block. The field is Comment. The button is Block Driver. It does not say Deactivate Driver. Block Driver was not clicked.
The same menu turns them back on later – the item then reads Activate.
Step 6: Delete a driver account
On the row's ⋮, click Delete Driver Account. A Reason is required here too.
The dialog says it plainly: "This permanently removes Driver …'s account and cannot be undone. They will be signed out, unable to log in, and excluded from all driver lists."
If you only want to stop someone working for now, use Deactivate instead.
What the driver sees
The Sendit Go Carrier App has no dedicated "account deleted" screen, so there is no screenshot to show here. The next time the driver opens the app or reconnects, they are signed out to the log-in screen; the old mobile number no longer signs in, and no message explains that the fleet deleted the account. Tell the driver yourself first.
Full details: for the general Blocked handling and all other account states, read Account status and access.
A control your role does not hold is hidden, not greyed out. Without View Driver Application the Compliance Status column never appears, and clicking a row does not open the record. Ask your fleet admin.
The row menu shows Allow Stop Reordering. This sample did not choose it, so Stop Reordering setting saved. is not shown.