Review Driver Applications
Approve a Sendit Go Driver Application or a profile change, send it back to the driver, or close it.
Where to find it: Fleets › your fleet › Drivers › Onboarding or Fleets › your fleet › Drivers › Profile Edits.
Step 1: Open the queue
Applications are grouped by where they are up to: Action required, Waiting on driver, Application closed and Ready. Click one row to open it. Ready is one of those group names. This sample did not approve an application, so a move into Ready was not seen.
A group only appears when it has applications in it, so you will not always see all four.
Step 2: Check details and documents
Licence, vehicle, and insurance sit next to the uploaded files. The panel groups three ways to inspect each document:
- Click Inspect – opens the document in the watermarked viewer. The watermark carries the reviewer's identity and is logged for compliance. If it hides a detail, switch on Reduce watermark at the top to dim the overlay.
- Click to zoom – enlarges the thumbnail to full resolution so you can check text, holograms, and other anti-fraud marks.
- Switch document tabs – tabs at the top move between Driver Photo, Driver's Licence, Vehicle Registration, and other document types; the number beside each tab is the file count for that type.
Step 3: Flag a field
Click a field that is wrong. Pick a Flag reason, add a note if it helps, then click Save reason. Each section header counts the fields you have flagged. To clear a flag, click the field again, then click Clear flag.
Then send it with Request Application Changes. The driver sees that list.
Step 4: Approve
Approve Application is on the right. This sample did not click it, so a new account and an invitation email were not seen.
A driver waiting on your review can already sign in – the app holds them on Verification in Progress until the review finishes.
Approving an application cannot be undone from this screen.
What the driver sees
The picture below is an Android home screen. It was not captured in the moment after an approval.
Full details: for the review states a driver can see, read Account waiting or blocked.
Step 5: Close
If you will not go ahead, click Close Application. A box opens and asks for a Reason – it is required, up to 500 characters. Type it, then click Close Application in the box to confirm.
Closing an application is permanent.
What the driver sees
The app gives the driver nothing to fix – they only see a rejected or closed message. Tell the driver the outcome yourself, and remind them not to create a new account with the same mobile number.
Full details: for what a driver should do with a rejected or closed message, read Account waiting or blocked.
Step 6: Open a profile change
Drivers can also send changes to their own details from the Sendit Go Carrier App. Click Profile Edits, next to Onboarding, then click a driver's row.
Fields the driver changed are tagged Updated, Added, Cleared, or Removed, with the old value beside the new one. Mobile and Car Make show for context even when unchanged, with no tag. A section the driver did not touch still shows, and reads Not changed in this submission.
Flag a field that is wrong the same way as step 3.
Step 7: Approve or send the changes back
When the changes are right, click Approve Profile Changes. The driver's details update straight away.
To send them back instead, click Request Profile Changes. A box opens with a message already drafted from the fields you flagged. Edit it if you need to, up to 500 characters, then click Request Profile Changes in the box to send. The driver sees Action Needed: Profile Changes in the Sendit Go Carrier App, with your message, and can send the changes again.
Approve Profile Changes is hidden while any flag is open. Clear the flags you set with Clear flag. If a required field or document is empty, approving opens a Required fields are empty box. Click Request Changes from Driver there to send that list. If approving shows an Approval blocker notice instead, the driver must fix what it describes – send it back with Request Profile Changes.
What the driver sees
The result shows on the Profile screen of the driver's app:
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Approved: Profile Edit Request Approved appears, and the driver can check their updated details.
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Sent back: Action Needed: Profile Changes appears with your message, the flagged section shows how many fields need fixing, and the driver opens it, fixes it and submits again.
Full details: for what each review message means, read Account status and access; for fixing and resubmitting, read Edit and submit your profile.
Step 8: Close a profile change request
If the changes should not go ahead, click Close Profile Change Request. A box opens and asks for a Reason – it is required, up to 500 characters. Type it, then click Close Profile Change Request in the box to confirm. The driver's details stay as they were. The driver sees Profile Edit Request Closed with your reason.
Closing a profile change request is permanent.
What the driver sees
Profile Edit Request Closed appears on the Profile screen of the driver's app with your reason, and their details stay as they were.
Full details: for what each review message means, read Account status and access.
A button your role cannot use is hidden, not greyed out. If Approve Application or Approve Profile Changes never appears, even with no flag open, ask your fleet admin.
Approve Application is visible. This sample did not click it, so Application approved and a move into Ready were not seen.