See the Action map

After you sign in to the Sendit Go Carrier Console, you land on Action – a live map of today's delivery work: every driver who is out, every stop they still have, and anything that looks wrong.

Where to find it: Action in the left rail of the Sendit Go Carrier Console. Everyone sees it – there is no permission to turn off.

On your first day, ignore the map

The map rewards you once you know the fleet. On day one it is just moving dots. Go straight to the job you came to do – Delivery, Roster or Fleets – and come back here when you have drivers on the road worth watching.

Step 1: Learn the toolbar at the top right of the map

Eight buttons sit in one row at the top right of the map. Badges 1 to 8 on the screenshot match the 8 numbered items below. Rest the pointer on a button to read its name. The toggles turn blue while what they control is on; zoom and fullscreen do not change colour.

1. Shifts (funnel) – Opens Filter Shifts and decides which shift's run sheets appear on the list and the map.
2. Toggle Drivers on Route (person) – Opens or closes the Drivers on Route panel on the right.
3. Toggle Anomaly Alerts (bell) – Shows or hides the alerts bar under the map; the red badge is the current alert count.
4. Toggle Traffic (vehicle) – Overlays live traffic on the map; the button turns blue while on.
5. Map Display (equaliser) – Opens the density heatmap, "show all stops" and basemap options.
6. Zoom In (+) – Zooms the map in one level.
7. Zoom Out (−) – Zooms the map out one level.
8. Fullscreen (expand) – Fills the screen with the map. Press the same button (now Exit Fullscreen), or Esc, to come back.

Step 2: Open the Drivers on Route panel to see today's run sheets

Click toolbar button 2, Toggle Drivers on Route, to open the panel; the X in the panel's corner, or the same button again, closes it. Both the panel and the map follow your Filter Shifts setting.

The panel has 4 points to match:

1. Search box – sits at the top of the panel; searches across name, id, shift, status, duration and distance (see "Finding one driver among fifty").
2. Run sheet number – the second marker sits on the run sheet number. The coloured dot beside the status is the anomaly marker. On this picture it is not a separate numbered badge.
3. Status tag – where the run sheet is now: Scheduled before they start, In-Transit while out, Completed once ended, and Idle (grey) for a cancelled sheet.
4. Pin and box counts – number of stops and orders on the sheet. Duration and distance sit alongside.

Two things to know before you go looking for a driver:

• Nothing loads until a fleet is chosen. Until you pick one, the map says Pick a fleet from the top-bar selector to load runsheets. Nothing is broken.
• An empty list is normal early. When nothing has been assigned on the shifts you are watching, the map says No runsheets returned for this fleet yet.

Click a card and its route draws on the map; the panel switches to that run sheet's detail:

The run sheet detail has 3 points to match:

1. Back button – the top-left Back returns you to the card list.
2. Stops / Orders / Shift – the three counts at the top: number of stops, number of orders, and the shift name.
3. Plan time on each stop – each stop shows its Plan time beside either Actual (once the driver has been) or Live ETA (until they arrive) – never both. The orders at the stop turn blue once they are signed. Click a stop and the map flies to it.

Clicking a route on the map does the same and opens the panel if it was closed. Click the same route again to put the screen back.

Finding one driver among fifty

The search box at the top of the panel takes more than names. It searches:

• Driver name – Hassan
• Delivery plan id – 2654
• Shift name – NSW PM1
• Status – in transit, scheduled, complete
• Duration – 1h 39m
• Distance – 58 km

A plain number matches as text. The unit is only needed for a range – >50km, <1h.

Step 3: Choose which shifts you watch

Click toolbar button 1, Shifts, to open Filter Shifts. It decides which run sheets reach the list and the map.

The panel has 4 points to match:

1. Following current shift switch – on by default. While it is on, Sendit Go Carrier Console follows the shift running right now and moves on as the day does. The line underneath names the shift(s) it is following. Between two shifts it follows the next one up, so the map is never blank.
2. Shift checkbox list – turn the switch off, and the shift list below becomes yours to tick. The list and the map narrow straight away.
3. Group by Shift Name switch – turn it on when a fleet runs many shifts and you want them gathered by name.
4. Show span badges – the switch label on this panel. The shift rows inside the list already carry the span text, such as Spans Morning, Afternoon, & Evening.

Step 4: Read the map

Route, driver position, stops and warehouses all sit on the map at once. Four things to know:

1. Colour and lines per driver – each driver has a colour on the map. In this picture the marked routes are solid lines. Marker 1 is not sitting on a dashed planned route.
2. The driver's live position – a coloured dot is on the map. This picture's open card reads Planned Arrival and Live Google ETA. Actual is not on that card.
3. Stops – numbered circles sit on the routes. This picture does not show a separate teal Pickup tag.
4. Warehouse – the side panel on this picture uses DEPOT. Marker 4 sits on the green route, not on an orange warehouse icon.

Step 5: Act on the three warnings worth noticing

The map flags situations a human would otherwise have to notice. Action has 3 warnings:

• Late clock-in: driver idle – the shift started but the driver has not clocked in. Call the driver.
• Status mismatch: sheet in-transit, driver idle – the sheet says they are delivering; the roster says they are not on duty. Check whether they forgot to clock in, or have stopped.
• On leave but assigned a sheet – someone was rostered on their day off. Fix it in Roster before the shift starts.

These 3 warnings reach you through panel dots and the alerts bar under the map:

There are 2 points to match:

1. Toggle Anomaly Alerts button – the third toolbar button. The red badge is the current alert count (for example 9). Click it and an alerts bar opens along the bottom of the map.
2. Alerts bar under the map – a chip for each kind (for example 3 Delays); when there are none, the bar stays hidden. Click a chip and a square appears for each of those drivers: red for a delay, yellow for a deviation. Rest the pointer on a square to read what happened; click it to select that run sheet and fly the map to the driver. Five squares show at a time; +3 more opens the rest.

Panel dots also alert you: each warning shows as a dot beside the driver's name in the panel. Late clock-in is yellow; the other two are red. A driver off their planned route earns a yellow dot too, and one running late a red one. Only one dot ever shows: when more than one applies, red wins. (Panel dots live in the panel, not in this screenshot.)

These are the reason to keep Action open during a shift.

Step 6: See where the work is concentrated

Click toolbar button 5, Map Display. It changes what the map emphasises, rather than what it contains.

The menu has 3 points to match:

1. Density Heatmap – colours the busiest areas by Stops Density, Orders Density or Order Items Density. Use it to see where the day's load actually falls, then None to clear it.
2. Markers → Show all stops – draws every run sheet's stops at once, instead of only the one you selected.
3. Basemap → Grayscale – drains the colour from the map so routes and driver chips stand out.

Toggle Traffic (toolbar button 4) is a separate button – not inside Map Display. It overlays live traffic and turns blue while on.

None of these change any data. They are all ways of looking.

You'll know it worked when

You can point at one driver on the map and say where they are, what is left, and whether they are running late.

Next steps

• Assign orders on the Sendit Go Carrier Console
• Work a run sheet
• Notifications