Assign orders on the Sendit Go Carrier Console

This page covers the two things a dispatcher does: set up the weekly roster so Sendit Go schedules orders to drivers on its own, then handle the exceptions by hand. This is the first half of A delivery day at a glance; once it is done, the driver's app receives the route.

Where to find it: the roster lives under Roster; the board lives under Delivery › Order Management.

Scheduling is automatic – manual dispatch is only for exceptions

Once the roster is set up, incoming orders are matched against shift times, driver pools and delivery areas, and scheduled onto the right driver's run sheet automatically. You do not assign them one at a time.

Manual dispatch covers three exceptions: a sudden rush order, a change of driver, and fine-tuning what the scheduler produced.

Before you start

Check these before you work through the steps below:

• You can sign in to the Sendit Go Carrier Console.
• Your fleet is selected in the header (for example Sterling Fleet NSW).
• The fleet has a Warehouse, and its drivers are registered and approved.
• You have an order waiting to be dispatched.

If you are not signed in: open the Sendit Go Carrier Console, type your mobile number, click Send Verification Code, then type the 6-digit code from the SMS. You land on the Action live map.

Step 1: Set up the weekly roster

The roster is what makes automatic scheduling possible: with no active shift, orders are never scheduled to a driver. You only do this once – the roster then repeats every week.

In the left menu, open Roster → Roster Management and click Create. Creating a shift has three parts:

1. Basic Info: enter the Shift Name, the Delivery Time window, and the Cut Time for pulling orders in. The cut time must be earlier than the delivery start.
2. Shift Range: click Edit to draw the delivery area on the map, check the postcodes it covers, then save. You need at least one area before you can move on.
3. Assignment Rules: set the Applicable Weekdays and the Driver Pool – which days this shift runs, and which drivers can take it.

Once the three parts are filled in, the bottom-right of the wizard is a split button. The main button is Activate. Schedule is the item on its caret. Publish Now is not the label of that button. Save Draft sits beside Next on the first step. This sample did not click Save Draft, Activate, or Schedule. A draft on the list, and the list after Activate or Schedule, are on Create a Shift.

Full details: for the shift's fields, see Create a Shift; for driver pools, delivery areas and leave, see Plan Your Weekly Roster.

With a shift active, everyday orders are scheduled by the roster. This sample did not click Activate. Steps 2 to 4 cover the exception: putting one specific order on one specific driver by hand.

Step 2: Open the Order Management board

All manual dispatching happens in one place – the Order Management board:

1. In the left menu of the Sendit Go Carrier Console, click Delivery.
2. Open the Order tab (next to the Run Sheets tab).
3. Select Order Management to open the three-column board.

Step 3: Check the orders waiting to be dispatched

The board is laid out in three working columns:

• Left column: Run Sheet (the drivers scheduled for today) and Pending Orders (orders not yet assigned). The icons above the board switch the layout between stacked, side by side, and tabbed; the browser remembers your choice.
• Centre column: the stop-by-stop route for the selected run sheet. On the selected-sheet picture, Please Select Run Sheet is in Results, while the centre already reads the selected run sheet.
• Right column: Results (the route optimisation and assignment panel).

Click a run sheet on the left first. The centre opens that driver's stops. Pending Orders stay in the lower left.

Full details: the three columns, the layout switch and Pending Orders filters are on this board – use them here rather than a second overview.

Step 4: Assign the order to a driver's run sheet

Everything in this step happens on the Order Management board: pick the driver on the left, the order in the lower left, then submit from Results on the right.

When you land here: everyday orders are scheduled onto a driver's run sheet by the roster – you don't touch them. You come back to this step in three situations:

• A rush order arrives after the cut time – too late to be picked up by automatic scheduling.
• A driver has to be swapped – a driver has called in sick, a vehicle has broken down, or today's route is too full and needs to spread across other drivers.
• Fine-tuning what the scheduler produced – moving one order to a different driver, or shifting it onto a different run sheet.

In those situations, work through these four actions in order:

1. Select the driver: In the Run Sheet list on the left, click the card of the driver taking this order today. The centre heading changes to that sheet's own name. This sample reads 9101 Ronnie Tran's Run Sheet.

2. Add the order: In Pending Orders on the left, find the order and click + Add beside it. Simulate then lights up in the Results panel on the right.

3. Simulate the route: Click Simulate. On this sample the result card then read 7 stops, 3:00 and 46.5 km, and Assign replaced Simulate.

4. Confirm the assignment: Assign is now on that result card. This sample does not show the result of clicking it.

Two situations you may run into

• Assign on a result card is the button that appears after Simulate. Before that, the card shows Clear and Simulate.
• If you add the wrong order, click Clear All at the top of the Results panel to discard the unsaved changes, then pick again.

Full details: this page is Order Management – dispatching one order by hand, plus swapping drivers, taking an order off a run sheet, bulk rescheduling and the map preview, all happen on this same board.

You'll know it worked when

Assign is on the result card after Simulate. This sample did not click Assign, so the order leaving Pending Orders was not confirmed on this screen.

Next steps

With the order dispatched, the driver picks it up in the app and delivers it on the ground:

• Complete your first run – how a driver works a route in the app.
• Work a run sheet – reviewing the results on the Sendit Go Carrier Console after the driver finishes.
• Plan Your Weekly Roster – adjusting shifts, driver pools and leave.