A delivery day at a glance
This page walks you through a delivery day: Order Management, the driver completing the run, and the run sheet the console shows afterwards.
Read it in order, or jump straight to the section for your role. Each section links to the detailed guide.
The table below covers the four stages of a day that runs to plan. Find yourself under Who, then use What appears when it's done to check whether that stage is complete. When something goes wrong during delivery, see Step 5.
| Stage | Who | What appears when it's done | Detailed guide |
|---|---|---|---|
| Set up sites | Administrator | The new warehouse appears in the Warehouse list | Warehouses and routes |
| Set up people and vehicles | Administrator / Dispatcher | Vehicles and drivers are registered and placed on this week's roster | Register a Driver |
| Run the day | Dispatcher and driver | The app shows Stop Complete! The run-sheet picture shows Signed, Signed with Exception, Awaiting, Cancelled, and Reschedule | Assign orders on the Sendit Go Carrier Console |
| Review the results | Dispatcher | This sample's run sheet shows Signed, Signed with Exception, Awaiting, Cancelled, and Reschedule | Work a run sheet |
Step 1: Set up warehouses and vehicles
An administrator does this once in the Sendit Go Carrier Console: add warehouses, set their service areas, and register vehicles.
Where to find it: warehouses under Warehouse Management; vehicles under Fleets → your fleet → Vehicles.
How to: Warehouses and routes · Vehicles
Step 2: Add drivers and the roster
Orders only schedule to a driver who has joined, passed review, and been placed on this week's Roster. Once the roster is set, it repeats every week.
Where to find it: drivers under Fleets → your fleet → Drivers; the roster under Roster → Roster Management.
How to: Register a Driver · Review Driver Applications · Plan Your Weekly Roster · Manage Roles and Groups
Step 3: Run the delivery day
The dispatcher works from run sheets and Order Management, the driver delivers stop by stop on the app, and the dispatcher reads the run sheet afterwards.
Where to find it: the Sendit Go Carrier Console under Delivery → Run Sheets and Delivery → Order Management; the driver side on the Sendit Go Carrier App home screen.
Sendit Go Carrier Console: the day's run sheets
The run sheets for this sample are under Delivery → Run Sheets. The tabs are Run Sheets, Orders, and Unallocated Orders. The rows read Completed or In Transit.
Manual work is only needed for exceptions: an urgent order added late, a change of driver, or a stop order you want to adjust. In those cases the dispatcher assigns it by hand in Order Management – see Assign orders on the Sendit Go Carrier Console.
Sendit Go Carrier App: pick up and deliver
The driver receives the route on the phone and delivers stop by stop, with the screen confirming each one. The three stages below happen in order.
| Stage | Where | What appears when it's done |
|---|---|---|
| 1 · Receive the route | Sendit Go Carrier App home | The card shows Go!, or Continue for a run already under way |
| 2 · Arrive and scan | Sendit Go Carrier App | You have arrived! appears, then tap Start Scanning |
| 3 · Complete the stop | Sendit Go Carrier App | Stop Complete! appears; the final stop shows Route Complete! |
1｜Receive the route
2｜Arrive and scan
3｜Complete the stop
Sendit Go Carrier Console: confirm the result
Once the driver finishes, the dispatcher opens that run sheet under Delivery → Run Sheets. This picture's stop statuses are Signed, Signed with Exception, Awaiting, Cancelled, and Reschedule. Delivered is not on it.
A completed delivery shows these four states in order across both surfaces:
- Assignment ready: the order status changes to Awaiting pickup.
- Route ready: the Sendit Go Carrier App shows Go!. If it shows No Route Available, the assignment is still syncing – wait a moment.
- Stop delivered: the Sendit Go Carrier App shows Stop Complete!.
- Console confirms: this run-sheet picture shows Signed, Signed with Exception, Awaiting, Cancelled, and Reschedule. It does not show Delivered.
Learn more
- Assign orders on the Sendit Go Carrier Console – putting orders on run sheets and dispatching drivers
- Complete your first run – the driver's flow from pickup to delivery
- Route updated mid-run – what happens when a dispatcher changes the route
- iPhone and Android – differences between the two platforms
Step 4: Review the delivery results
Once the driver finishes every stop, open the same run sheet in the Sendit Go Carrier Console to see each stop's history, delivery times, and proof of delivery.
Proof of Delivery (POD) is the digital record the driver leaves at each stop in the Sendit Go Carrier App. Three forms are common – the dispatcher sees all of them in the run sheet detail:
1｜POD options
2｜Electronic signature
3｜No-contact proof
Where to find it: Delivery → Run Sheets; longer-term fleet performance under Insight.
If your role can open Insight, that menu appears. Insight reports long-term fleet performance, not day-to-day dispatch.
Revenue and Driver KPI need accumulated data before they produce a report. If the page shows No data, check that the selected fleet and date range actually have records.
Learn more
- Work a run sheet – reviewing and adjusting a run sheet
- View Driver Performance – fleet performance and KPIs
Step 5: Handle exceptions during delivery
When a package is missing, damaged, or delivered to the wrong place, the driver reports it on the phone and the dispatcher receives it in the Sendit Go Carrier Console. Here's each side.
Where to find it: the driver side is the more menu on the scan screen; the Carrier App side is Notification.
Sendit Go Carrier App: report the exception
When a driver finds a problem with a package, they open the package row's more menu, tap Report Exceptions, then choose Missing, Damaged, or Wrong Delivery.
Sendit Go Carrier Console: receive and act on it
Once submitted, the report appears in the Notification list, where a dispatcher can open it and follow up.
Learn more
- Report Exceptions – the full reporting flow on the Sendit Go Carrier App
- Notifications – filtering, marking, and acting on notifications
- FAQ – sign-in trouble or a missing menu
Next steps
Now that you have the overall picture, move on to the hands-on guide for your role:
- I'm a dispatcher → Assign orders on the Sendit Go Carrier Console: put an order on a run sheet and complete your first assignment.
- I'm a driver → Complete your first run: finish a full run on the Sendit Go Carrier App.
- I want to know the terms → Glossary: Warehouse, Roster, Run Sheet, and more.