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Carrier App

What to do when the phone will not open, the route is missing, or you cannot edit Profile.

I closed the app and now I can't get in​

Closing the Sendit Go Carrier App keeps you signed in on your phone. When you open it again:

  1. Still signed in: the app goes straight to Home. This is the most common case.
  2. Sign-in has expired: the app returns to the Welcome aboard. screen. Follow Log in to the app to enter your mobile number and 6-digit code.

I got a new phone or want to change my phone number​

  • New phone: install the app on the new phone and sign in with the same mobile number. On the old phone, it's best to tap Logout in the menu.
  • New phone number: the mobile number in your profile is read-only and can't be changed in the app. Ask your fleet admin for help.

Other profile details such as your address, licence and vehicle insurance can be changed in the app and submitted for review; see Edit and submit your profile.

I can't see my route or deliveries​

Try these in order:

  1. Check dispatch has assigned you a route. If the route card on Home shows No Route Available, ask your dispatcher to confirm today's run sheet is assigned to your account.
  2. Refresh Home. Pull down on Home to reload the route card.
  3. Check the date. Home shows today. Tap Workday to open your roster for other days.

I can't edit my profile​

Open Profile from the bottom of Home, or open Settings from the gear or the menu. If a section shows it's under review, edits are locked until the review finishes. If it says action is needed, fix the flagged section and tap Submit for Review again. See Edit and submit your profile.

Next steps​

  • FAQ: problems on other topics
  • Glossary: what the labels on screen mean