Can't find a menu
What to do when a menu, button or the board is missing on the Sendit Go Carrier Console.
I can't find a menu or button I expected
The Sendit Go Carrier Console only shows the menus and actions your role has permission for. This is by design, not a fault: menus and buttons you don't have permission for are hidden entirely, not greyed out.
What you can do:
- Check your role. Ask your fleet admin or system admin which role your account has. Different roles see different menus, for example:
- You need view permission for order management to see the Order Management board.
- You need permission management rights to see the Permissions menu.
- Registering drivers, reviewing applications and managing fleet settings each need their own permission too.
- Need access? Ask your admin to adjust your role.
To set up roles and permissions, see Manage Roles and Groups. For why some menus don't appear, see What you can see.
The Order Management board is empty
The Order Management board shows live data. If nothing is on it, try these in order:
- Refresh the page. Refreshing loads the latest pending orders and run sheets.
- Check there really are orders. The board shows orders that have come in and are waiting to be assigned. With no pending orders, the board is empty.
- Check the fleet selected in the header. The board shows one fleet at a time, so the wrong fleet can look empty.
- Still empty? Ask your admin whether there are any orders today, and whether your role has order management permission.
For assigning orders from that board, see Assign orders on the Sendit Go Carrier Console.