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What to do when the SMS code does not arrive, the code is wrong, or the account cannot be found.

I'm not receiving the SMS code​

Sendit Go texts a 6-digit code to your phone. If it doesn't arrive, try these in order:

  1. Check spam or message filtering. Some phones and carriers block short-code texts, so check your spam folder.
  2. Wait a moment and check again. Texts can arrive slowly on a weak signal.
  3. Check the number and country code. Pick the right country code, for example +61 for Australia. A wrong number sends the code to someone else's phone.
  4. Resend the code. On the Sendit Go Carrier Console, click Resend code. Requests must be 60 seconds apart, and during the countdown the card shows Resend available in Ns. In the carrier app, wait for the countdown on I haven't received the verification code. to finish, then tap it.
  5. Still nothing? Contact your fleet admin or system admin to check your number is registered, or whether the carrier blocked the text.

I entered the code and it says the code is invalid or expired​

  1. Check the digits again. The code is 6 digits; check each one and don't add spaces.
  2. Use the newest code. If you resent it, only the last code you received works.
  3. Still not working? Wait for the countdown to finish, request a new code, and enter it as soon as it arrives.

The screen says the account can't be found​

This phone number isn't registered in Sendit Go yet. The Carrier Console shows Account Data Not Exist., and the Carrier App shows an Account not found dialog. What to do:

  1. Check the phone number again. Make sure the country code and number are right.
  2. Console users: ask your fleet admin or system admin to create your account first.
  3. Drivers: tap Create Account in the dialog to start registering; see Create an account.

After signing in, the carrier app says my account is under review or blocked​

After you submit your registration, the fleet must approve it before you can start work, and a blocked account can't take jobs either. The screen shows your current status and what to do next; follow Account waiting or blocked.

I was signed out while still working​

You may have signed in with the same account on another device or browser. What to do:

  1. Sign in again on the device you want to use.
  2. Stick to the same device or browser from then on.
  3. If you keep getting signed out without signing in anywhere else, take a screenshot, note the time, and give both to your admin.

Next steps​

  • FAQ: problems on other topics
  • Glossary: what the labels on screen mean