Errors and times
What to do about error messages, slow loading, and times that look wrong.
I keep getting error messages
Error messages tell you what went wrong. These are some common ones on the Sendit Go Carrier Console:
- Param Required.: what was sent is missing required details. Refresh the page and try again; if it keeps happening, contact your fleet admin.
- Account Data Not Exist.: this phone number isn't registered yet. Check the number with your admin.
- Account Has Been Disabled.: the account has been disabled. Contact your fleet admin.
- Any other message: take a screenshot of the whole screen, note when it happened, and give both to your fleet admin.
The Carrier App or the Carrier Console won't load
Try these in order:
- Check your connection. The Carrier App and the Carrier Console both need a stable mobile or Wi-Fi connection.
- Close and reopen the app or browser. This clears a stuck connection.
- On the Sendit Go Carrier Console, clear your browser cache and refresh the page:
- Windows: press Ctrl+Shift+Delete
- Mac: press Cmd+Shift+Delete
The Carrier App or the Carrier Console is slow or not responding
Try these in order:
- Check your connection. A slow or unstable connection makes the Carrier App and the Carrier Console lag; on a phone, move to a better signal or switch to Wi-Fi if you can.
- Close other apps or tabs. They use up data and processing power.
- Restart the device. This clears memory and usually speeds things up.
Dates or times look wrong
Sendit Go shows times based on your time zone settings. If a time looks off, try these in order:
- Check your device time zone. Open your phone or computer settings and make sure it's set to where you are (for example Australia/Sydney).
- Refresh the app or the Sendit Go Carrier Console. A time zone change needs a reload.
- If it keeps happening, contact your admin and tell them:
- Your time zone, for example AEST or AWST
- The time you see on screen
- What the correct time should be