FAQ

Common Sendit Go problems and how to fix them, grouped by topic. Start by picking the type of problem you have:

• Can't sign in
• Can't find a menu
• Reports and Insight
• Carrier App
• Errors and times

Still stuck?

If your problem isn't listed above, try these in order:

1. Check the matching section of this manual:
   • Logging in
   • Assign orders on the Sendit Go Carrier Console
   • See today's route
   • View Driver Performance
2. Contact your fleet admin or dispatcher. They can usually sort it out on the spot.
3. If you think it's a system problem, give your admin:
   • The error message on screen
   • A screenshot of the problem
   • When it happened
   • What you were trying to do

With these details your admin can find and fix the cause faster.

Next steps

• Glossary: what the labels on screen mean
• What you can see: why an expected button isn't there
• Log in to the app: signing in to the Sendit Go Carrier App